Shipping policy

At ZIFAZA, we strive to ensure that your order reaches you safely and on time. Please read our Shipping Policy carefully before placing an order.

1. Shipping Within India

  • Free Standard Shipping is available on all prepaid orders across India.
  • Cash on Delivery (COD) availability may vary depending on your location and serviceability.
  • Orders are typically processed and dispatched within 1–2 business days after order confirmation.
  • Orders placed on weekends, public holidays, or during promotional periods may require additional processing time.

2. Delivery Timelines

  • Standard Delivery: Usually delivered within 3–7 business days depending on your location.
  • Remote Areas: Deliveries to certain locations may take additional time.
  • Express Shipping: Where available, delivery timelines may vary according to courier partner serviceability.

Please note that delivery timelines are estimates and are not guaranteed.

3. International Shipping

We may offer international shipping to selected countries.

For complete details regarding international orders, shipping charges, customs duties, taxes, and delivery timelines, please visit:

https://zifaza.com/pages/international-orders

Customers are responsible for any customs duties, import taxes, or local charges imposed by their country.

4. Order Tracking

  • Once your order has been shipped, you will receive a shipping confirmation via email, SMS, or WhatsApp (where applicable).
  • A tracking number and tracking link will be provided so you can monitor your shipment status.
  • Please allow up to 24 hours after dispatch for tracking information to become active.

5. Delivery Delays

While we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

  • Courier partner delays
  • Weather conditions
  • Public holidays
  • Natural disasters or emergencies
  • High order volumes during sales or festive seasons
  • Incorrect or incomplete shipping information

ZIFAZA shall not be held responsible for delays caused by third-party logistics providers or unforeseen events.

6. Failed Deliveries

  • If a delivery attempt fails due to an incorrect address, unavailable recipient, or refusal to accept the shipment, additional shipping charges may apply for re-delivery.
  • If the package is returned to us due to customer-related issues, refund eligibility will be determined after deducting applicable shipping and handling charges.

7. Damaged Packages

  • If the outer package appears tampered with, torn, damaged, or opened, please refuse delivery and contact our support team immediately.
  • For any claims regarding damaged, defective, missing, or incorrect products, customers must provide a clear and uninterrupted unboxing video showing the sealed package being opened.
  • Claims submitted without a valid unboxing video may not be accepted.

8. Important Notes

  • Saturdays, Sundays, and Public Holidays are not considered business days.
  • Delivery timelines may vary depending on location, courier serviceability, and operational conditions.
  • Shipping timelines displayed on the website are estimates and should not be considered guaranteed delivery commitments.

9. Contact Us

If you have any questions regarding shipping, delivery, or order tracking, please contact us:

Email: zifaza.exports@gmail.com

WhatsApp: +91 80765 04002