Privacy policy

ZIFAZA respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you use our website, online store, products, and services (collectively, the “Services”).

By accessing or using our Services, you agree to the terms of this Privacy Policy. Please read it carefully to understand how your information is handled.

1. Information We Collect

We may collect the following types of personal information when you interact with our Services:

  • Contact details: name, email address, phone number, billing and shipping address.
  • Payment details: credit/debit card information, payment confirmations, and transaction history.
  • Account details: username, password, preferences, and settings.
  • Shopping activity: items viewed, added to cart, wishlisted, purchased, returned, or exchanged.
  • Communications: information you provide when contacting us (e.g., customer support).
  • Device & usage data: IP address, browser type, device details, and how you interact with our site.

We may collect information directly from you, automatically when you use our Services (including cookies), from our service providers, or from third parties.

2. How We Use Your Information

We use your personal information to:

  • Provide and improve our Services – process orders, manage your account, handle shipping, returns, and create a personalized shopping experience.
  • Communicate with you – send confirmations, updates, and respond to inquiries.
  • Marketing & promotions – send offers, newsletters, and display relevant ads (you may opt out anytime).
  • Security & fraud prevention – protect accounts, transactions, and detect suspicious activity.
  • Legal compliance – meet regulatory requirements or respond to lawful requests.

3. How We Share Your Information

We may share your information with:

  • Shopify (our e-commerce platform provider) for hosting, payments, and store functionality.
  • Service providers such as payment processors, shipping companies, IT and analytics providers.
  • Marketing partners to deliver relevant advertising and promotions.
  • Legal or regulatory authorities if required by law.
  • Business transactions such as mergers, acquisitions, or restructuring.

4. Your Rights & Choices

Depending on your location, you may have rights over your personal data, including:

  • Accessing the information we hold about you.
  • Requesting corrections or deletions.
  • Withdrawing consent for marketing.
  • Requesting a copy of your data (portability).

You can manage your email preferences at any time by using the unsubscribe link in our emails.

For EEA/UK residents, you may also object to or restrict processing and withdraw consent where applicable.

5. Children’s Privacy

Our Services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect personal data from children.

6. Security & Retention

We use appropriate safeguards to protect your data but cannot guarantee 100% security. We retain your information only as long as necessary to provide our Services, comply with legal obligations, or resolve disputes.

7. International Data Transfers

Your information may be stored or processed outside your country. Where required, we rely on legal mechanisms (such as Standard Contractual Clauses) to ensure adequate protection.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted here with a revised “Last Updated” date.

9. Contact Us

If you have questions or would like to exercise your privacy rights, please contact us at:

Email: zifaza.exports@gmail.com